Customer Care Manager – HR Software

Come on board and become part of our multifunctional crew! We're not looking for anything off the shelf, we're looking for you and your uniqueness!

Click here for an interview with your future colleagues, which will give you an insight into your team.

• After successful customer onboarding, you and your team will be the first point of contact for our customers throughout the entire customer lifecycle for all inquiries about our software products
• You advise and act as a sparring partner for companies on changes and optimizations to their HR processes - and provide sound and pragmatic support in optimally mapping these with d.vinci
• Continuous development: You learn continuously - both about technical solutions within and beyond our software products, as well as about HR processes
• You collect feedback from our customers about our products and processes and discuss this with our product development team - thus making an important contribution to the constant improvement of our offerings
• You will point out in a friendly way when you discover further optimization potential in our customers' candidate experience and connect them with the respective d.vinci experts for our other products and services

• You have successfully completed vocational training, alternatively a degree or come from the service sector, for example the hotel industry
• You have professional experience in customer service, experience with IT or software (explicitly HR software) is a big plus, as is your affinity for technology and your interest in HR processes, their functions and workflows
• Service orientation is very important to you; the customer and their concerns are at the centre of everything you do, and we always communicate with each other as equals. Our goal: We want to get a little better together every day and grow together
• You have an eye for the big picture and think outside the box, because we are all about hands-on work. You are our voice to the customer - and also represent the voice of the customer internally
• Even when there's a lot to do, you keep an overview and don't let yourself get flustered
• One of your strengths: your friendly, authentic demeanour! Especially when it comes to communication, which mainly takes place in German, you can express yourself well and engage with your counterpart
• What also sets us (and you?) apart: Togetherness! As much as you enjoy working independently, you also appreciate working in a team. A portion of lightness and humour always resonates.

• ... auf deinem Weg ins Büro:

  100% JobRad®-Bezuschussung, anteilige Kostenübernahme des HVV-Tickets, kostenfreie Parkplätze sowie überdachte Fahrradständer (inkl. "Fahrradwerkstatt"), vergünstigte Sixt-Angebote ...

• ... in deiner Freizeit:

  30 Tage bezahlter Urlaub
  +2 für Weihnachten und Silvester
  +2 Impact Days, die du nutzen kannst, um etwas für die Umwelt und die Gesellschaft zu bewirken. #SozialeVerantwortung

• ... bei deiner Gesundheit:

  Dusche nach dem Sport in der Mittagspause, frischer Obstkorb, höhenverstellbare Tische, betriebliche Vorsorgeuntersuchungen, sportliche Challenges und Events

• ... auch für später:

  erhöhte Arbeitgeberbeteiligung der bAV, Höchstbetrag vermögenswirksamer Leistungen

  ... und neben der Option auch Remote zu arbeiten, noch bei viel mehr ;)

Then it's time to set sail and send off your application, because you have to tick the last checkbox!